Frequently asked questions

Absolutely. We’re happy to work with contractors, installers and tilers, and we have a trusted floor layer. Are you a professional yourself? See our Business page or ask in the showroom.

No, and that’s on purpose. You really want to see and feel a floor or tile before choosing. The website is for inspiration; in the showroom we help you personally.

A broad range of tile and vinyl brands, from affordable to exclusive — such as Flaviker, Cercom, Isla and The Art of Living. So there’s something for every taste and budget.

Often yes. Ask in the showroom for a sample of the tile or vinyl floor you have in mind, so you can assess it at home in your own light and interior.

Yes. Ceramic tiles conduct heat excellently and are ideal in combination with underfloor heating.

Many of our collections are suitable for both floor and wall, so you can create a beautiful, seamless look. We’re happy to advise per collection.

We supply the tiles and are happy to advise you. For installation we work with a trusted, experienced floor layer — we’re glad to put you in touch. Prefer your own installer? That’s fine too.

From 30×60 to large-format 120×280 cm. Popular sizes are 60×60, 80×80, 90×90, 100×100 and 120×120 cm.

We import our tiles directly from Italy, so expect a delivery time of about 3 to 6 weeks, depending on the collection and availability.

That depends on the area, the size and the laying pattern. Our trusted floor layer is happy to provide a tailored quote — just ask in the showroom.

Yes. Ceramic tiles are water- and moisture-resistant, making them ideal for the bathroom. For the floor we recommend an anti-slip variant (with an R-rating) to keep it safe.

Both are great choices — it depends on comfort, room and taste. Our inspiration blog has a detailed comparison: ‘Tiles or vinyl: which suits you?’.

We work with a trusted, experienced floor layer whom we’re happy to recommend. Prefer your own installer? That’s perfectly fine too.

Vinyl resists moisture and splashing water well. For a full wet room we recommend the right type and finish — feel free to ask us for advice.

Often yes, provided the subfloor is flat, dry and stable. We’ll advise you on the preparation and the right underlay.

Yes, most of our vinyl floors are suitable for underfloor heating. Glue-down vinyl conducts the heat best.

Click vinyl is laid floating and quickly, ideal if you may want to change it later. Glue-down vinyl is fully bonded: extra stable, quiet and very suitable for large areas and underfloor heating.

Vinyl has a strong protective layer and resists scratches and daily use well — also with pets. Do use felt pads under furniture and keep pets’ nails trimmed.

Vinyl is wonderfully low-maintenance: vacuuming or sweeping and occasionally mopping with a pH-neutral cleaner is enough. No waxing or coating needed.

That varies greatly by design and material choice. The price indications with our designs cover the materials; together we tailor the design and your budget.

Yes. Based on your floor plan and wishes we create a design that suits your space, style and budget.

Absolutely. You can also buy individual items from us, for example just tiles, a vanity unit or taps.

We take care of the design and supply all the materials. The installation is done by your own contractor — so you stay in control and choose who does the work. Of course we’re happy to advise.

On average 1 to 2 weeks for the work, depending on the scope and the contractor. We take care of the design and materials; you arrange the planning with your installer.

Yes, a consultation at Balotti is completely free and without obligation.

You’re very welcome on Saturdays (09:00–16:00). We’re closed on Sundays and Mondays.

Nothing required. A floor plan or inspiration images are welcome, but not necessary.

You’re always welcome to walk in during opening hours. For detailed advice or a bathroom design an appointment is handy — then we take all the time for you.

A standard consultation takes about 60 minutes. For a complete bathroom design we set aside more time, so we can go through materials and layout at ease.

Yes, you can park for free right outside.

Tuesday to Friday from 09:00 to 17:30 and Saturday from 09:00 to 16:00. We’re closed on Sundays and Mondays.

Our showroom is at Strieper Diek 1 in Itterbeck, just across the German border. Easy to reach from Twente, the Achterhoek, Hardenberg, Coevorden and Emmen.

Yes, we support you in submitting and handling the claim with the manufacturer, so you have as little hassle as possible.

Delivered products carry the warranty of the relevant manufacturer. We help you submit and handle a warranty claim.

Report it as soon as possible via the service form, preferably with a few photos. We’ll then arrange a suitable solution.

Via the form on our Service & warranty page. Your request goes straight to our service team; mention your invoice or order number for quick handling.